Jessica R. Young

The Colony, Texas 75056

214-384-3292

OBJECTIVE:

To obtain a position within an established, and expanding, organization that promotes professional growth and

employee longevity, while rewarding experience, dedication and loyalty.

QUALIFICATIONS:

-Fifteen consecutive years supporting company owners, managers and sales departments.

-Five cumulative years sales management experience in the HVAC, heavy machinery, office technology, and

firearms & sporting goods industries.

-Proficient knowledge of Microsoft Word, Excel and Outlook; Mac OS; QuickBooks Pro & QuickBooks PointOf-Sale;

UPS WorldShip Software; E-Automate Dispatch Software; NetSuite Oracle-based Software; ASI &

ASI Exec Auction systems.

-General knowledge of ACT!; Microsoft Access and Microsoft PowerPoint.

-Demonstrate ability to build and maintain positive personal and virtual relationships with team members, field

members, customers and vendors.

-Proven success as a telecommuter.

-Self-motivated, detail-oriented and efficient team player with excellent verbal and written customer service and

interpersonal skills.

-Type 55 Words per minute with 98% accuracy and Ten-key calculator by touch.

EMPLOYMENT HISTORY (last 10 years):

05/2014 – 01/2016

A/P & A/R Manager / Ordering Manager / Human Resources Manager

Around the Clock AC & Heating

Rowlett, Texas

Supervisor: Crystal Mueller Cooper

Phone: 214.793.5415

Duties:

Manage accounts receivables and customer billing and perform collections procedures for outstanding balances;

Manage purchase orders for job site equipment, machinery and labor for office equipment, accessories and

consumables; Maintain parts & equipment stock levels in warehouse, distribute inventory to job sites per order

sheets, reorder & restock tools, materials, equipment & consumables; Create and prepare internal and external

company documents; Make travel arrangements for install crews and management via phone and Internet; Train

and supervise Office and Sales personnel; Perform data entry, faxing, filing and other various daily tasks.

01/2013 – 05/2014

Vehicle Registration / Inventory Control / Inside Sales

Metro Auto Auction of Dallas

Lewisville, Texas

Supervisor: Greg Humphries

Phone: 972-492-0900

Duties:

Assess and verify arriving vehicle details and enter pertinent data into ASI program for upcoming sale; confirm

vehicles leaving registration area are properly marked and stickered for appropriate lot location; verify that

vehicle details correspond with presented paperwork upon exit of Auction Property; greet, direct and assist

customers on the lot as needed; maintain condition of auction inventory and have constant awareness of lot

conditions; collect, sort, confirm system exit and file weekly sale gate passes; and perform basic customer

service as needed or requested.

Maintain and address customer needs or concerns, assign established dealers lane spaces for upcoming auction,

ensure vehicle assignment & run-ready condition on sale morning, work deals between seller and buyer during

and post auction each week. Finalize sales and transfer to title department for redistribution, maintain

communications between dealer and various auction departments while vehicle is on premises, arrange vehicle

transport from dealer to auction and back.

Jessica R. Young

The Colony, Texas 75056

214-384-3292

09/2012 – 03/2013

Part-Time Web Sales / Store Manager

Young Guns

Rockwall, Texas

Supervisor: John Young

Phone: 214.793.7502

Duties:

Answered phone system, received telephone orders and addressed customer inquiries; maintained physical and

virtual store inventory; pursued, developed & maintained consistent positive communication with key

distributors; ensured total customer satisfaction through pre-sales support, efficient order processing, timely

delivery of product & courteous follow-up calls; assisted in-store customers and employees with questions about

merchandise function and/or placement; efficiently and accurately used POS system to tally purchases and

collect payment for merchandise; managed accounts receivables & payables; generated purchase orders &

vendor bills from multiple venues on a daily basis; prepared company payroll and tax forms; created and

prepared internal and external company documents; tracked merchandise returns from customer to company and

from company to vendor; trained and supervised Sales Personnel; performed data entry, faxing, filing and other

various daily tasks.

10/2007 – 09/2012

Office Manager/Wholesale Account Coordinator

Domain Carrier, LLC

Plano, Texas

Supervisor: Margaret Pacheco

Phone: 214.714.0739

Duties:

Answered multi-line phone system, directed incoming calls, received telephone orders and addressed customer

concerns; pursued, developed and maintained consistent positive communication with key customers and

distributors; ensured total customer satisfaction through pre-sales support, efficient order processing, timely

delivery of product and courteous follow-up calls; managed accounts receivables and customer billing issues and

performed collections procedures for outstanding balances; generated sales orders, invoices, purchase orders and

vendor bills from multiple venues on a daily basis; coordinated with and provided support for varying number of

sales representatives nationwide; sourced, calculated and processed Government & Education bids for relevant

products and services; created and prepared internal and external company documents; tracked merchandise

returns from customer to company and from company to vendor; trained and supervised Office and Sales

Assistants; performed data entry, faxing, filing and other various daily tasks.

09/2004 – 09/2007

Customer Service/Executive Account Administrator

Meridian Office Systems, Inc.

Addison, Texas

Supervisor: Joe Chou

Phone: 972-690-3661

Duties:

Answered multi-line phone system, directed incoming calls, scheduled service tickets, dispatched technicians and

addressed customer complaints; managed accounts receivables and customer billing issues and performed

collections procedures for outstanding balances; generated sales orders, invoices and purchase orders for office

equipment, accessories and consumables; managed daily shipping and receiving via UPS, USPS, Courier and

Freight companies; created and prepared internal and external company documents; tracked and logged incoming

merchandise from vendors; tracked merchandise returns from customer to company and from company to

vendor; handled monthly machine reports for billing and maintenance programs; trained and supervised Office

and Sales Assistants; performed data entry, faxing, filing and other various daily tasks.

EDUCATION:

01/1998 - 05/2000

08/1996 - 01/1998

Midlothian High School, Midlothian, TX; Diploma Obtained with 3.72 GPA

Sumner Academy of Arts & Sciences, Kansas City, KS; Transfer to Texas

References and Salary History Available Upon Request